Returns and Refund Policy
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Our Return Policy:
Detoxhouse do not refund for “Change of Mind” returns, so please choose carefully. However, if you wish to return an item (due to below conditions) we will issue a credit note for our store, valid for 12 months.
All products purchased from our website are checked for defects and quality before shipment. If your items does have a defect please contact us at returns (at) [email protected] and we will either issue a refund or exchange the item. Please note that postage costs are non-refundable.
Defective items must be returned to [email protected] within (14) fourteen days of the purchase date to be eligible for replacement or refund. Items will be replaced with the same item originally purchased (if available), another item of the customers choice to the same value, or a refund will be given.
Cost of Returns
Any costs associated with returning an item, whether it is an exchange or a defective item, is the sole responsibility of the customer.
All advertised “Specials” listed in the Monthly Specials section of this store, cannot be returned unless the item is faulty or defective, so please choose carefully.
How to return your item
Send an email to [email protected]. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Invoice Number. This Number will be emailed to your registered email address along with our postal address.
Send your item to the return address provided. Please ensure that your Invoice number is clearly displayed on the return packaging.
As soon as the return has been received, it will be inspected, and a replacement product will be posted to you, or a credit note will be issued, providing that the item was received by Detoxhouse as described in the initial contact.
The return must be received by Detoxhouse within (14) fourteen days of the invoice number being issued.
Replacement product will only be shipped after the returned or faulty item has been received and inspected by Detoxhouse.
If you feel that your return falls outside of our policy, then you will need to contact us at: [email protected]
134 Glenfields Bvld, Mountain Creek, QLD 4557